Contacting support

If the troubleshooting guides didn't solve your problem, email the Qubit team at [email protected]. Send the email from the address you use to sign in to Qubit, so the team can find your account.

What to include

The more detail you send, the faster the team can help:

• Your workspace name. You can see it under the greeting on Home.
• The link to the page. Copy the address of the dashboard, scheduled task, report, or connection that has the problem.
• Screenshots of any error message.
• The steps you took before the problem appeared, in order.
• For assistant problems, the question you asked and the answer you got. A screenshot of the conversation works well.
• For scheduled tasks, the task's name and the time of the run that failed.
• For data connections, the connection's name and the error shown when you hover over its status in the Data Catalog.