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Freshdesk

Connect Freshdesk with your API key. Qubit syncs your helpdesk data, such as tickets, contacts, and agents, on a schedule.

Before you start

  • In Freshdesk, click your avatar, open Profile Settings, and copy the API key shown in the right sidebar.
  • Note your Freshdesk subdomain. For company.freshdesk.com, it is company.

Connect Freshdesk

  1. Open Data Catalog from the sidebar, click Add Data, then choose Connect a database.
  2. On the New Data Source page, click Freshdesk. It is under SaaS Apps.
  3. Enter a Connection Name.
  4. Fill in the fields:
    • API Key: the key you copied.
    • Domain: your Freshdesk subdomain, for example company. If you paste the full address, Qubit keeps only the subdomain.
    • Start Date: required. Data is synced from this date.
  5. Choose a Sync Schedule. The default is Daily.
  6. Click Create.

After you connect

Qubit checks that the required fields are filled in, saves the connection, and starts the first sync. It confirms that the key works during that sync.

To check the connection at any time, open its menu in the Data Catalog and choose Test connection. If Last sync shows Failed, hover over it to see the reason, correct the details with Edit, then choose Sync now.